Refund policy

• We Do not Offer Returns Or Exchange Unless the Product Is Damaged Or Incorrect 
• We Check each and Every product Before Dispatch to ensure product delivery in Perfect condition.
• To be Eligible for a return, The product must be in the Same condition, Unused in its original Packaging.
• We recommend our customers to take a complete Unpacking & Unboxing Video from start to end of the package you have received to rule out any damage in transit or incorrect product.
• The Video Must be complete without any Pause, Unedited and the package  received should be in clear 360 degree Angle.
• Without a perfect unpacking video as instructed above, we will not accept any requests for Refund & Exchange.
• Please avoid deep Cuts by Scissors or Cutter for opening the Package. Only Superficial Slit or Cut of the package is Recommended.
• If received any wrong or damaged product, please send us the Complete video as instructed, as an attachment Via email or You can what's app us Immediately.
• Any Damage or Incorrect order has to be reposted within 24 hours after the Delivery.
• After Receiving the video, We will evaluate the issue and try making it right.
• If your request is Valid and return is accepted, We will send you Instructions on how and where to send the package.
• Damaged Product should be dispatched within 3 days post delivery to qualify for the return policy...Post that will not be considered.
• Item sent back to us without any notice will not be accepted.
• We aim at delivering quality products in prefect condition. You can always contact us for any queries at thesoulsisters@rediffmail.com

Refunds / Exchange

• If you would like to Apply for a refund or an exchange, Please follow the above instructions carefully and also mention the reason for the same.
• Refund or Exchange is initiated from our end only after we Receive the product back to our Warehouse.
• We will notify you once We have received & inspected the return package.
• If approved, you'll be refunded on your Original Payment Method or any other Mode of Requested.
• The Refund will be only initiated for the Product, Shipping charges will not be refunded as the Service were already used to deliver the product.
• Refund will be provided within 7 working days